Frequently Asked Questions
Everything you need to know about your Due West experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery varies by destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale.
How do I determine my correct size?
Each product page includes a detailed size guide. Since we curate brands from around the world, we recommend checking the specific measurements for each garment.
Do you offer international shipping?
Yes, Due West ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Are your products authentic?
Absolutely. We are an authorized retailer for every brand we carry, ensuring that all merchandise is 100% authentic and sourced directly from the designers.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.